Multi Menu Return Policy

Multi Menu offers a satisfaction-guaranteed shopping experience. If you are not completely satisfied with an item, you may return it and we will refund your purchase if it is eligible. (Please check the Terms & Conditions below to determine whether your return is eligible for a refund).

HOW TO RETURN OR EXCHANGE AN ITEM

Return or exchange your purchase in person to any one of our MultiMenu franchisees. Please have your original invoice with you. Enter your postal code on the member page to find a MultiMenu franchisee near you. Ideally, you should contact the franchisee who sold you the product to obtain a refund or to exchange the item.

TERMS & CONDITIONS
14 DAYS:

All returns must be postmarked no later than 14 calendar days after the merchandise was bought.

DOCUMENTATION:
Your receipt must accompany your returned item(s) in order to process your refund.

GOOD CONDITION:
All returned items must be in their original state and deemed to be in an unworn condition before they can be accepted for a refund.

NON-RETURNABLE ITEMS:
We do not accept returns on litter, toys, food and accessories for birds, fish or rodents, or special custom orders.

If you have questions or need assistance with the form, please contact your nearest store, email us at info@multimenu.ca.